Effective Date: January 2024
At Unicorn Roulette, we are committed to delivering our services with integrity, transparency, and accountability. This Dispute Mitigation Policy outlines the steps we take to prevent chargebacks, address client concerns, and ensure a professional service experience throughout every engagement.
Before any payment is processed, our clients receive:
A detailed proposal outlining deliverables, timelines, and pricing.
A formal agreement including our Terms of Service and Refund Policy.
A written explanation of service limitations, support scope, and client responsibilities.
All clients are required to confirm their acceptance of our policies before any work begins.
All payments are collected through our secure online platform. Clients receive:
A payment confirmation email with a summary of the selected services.
A unique reference ID for the transaction.
Contact information for ongoing communication and support.
We use a clear billing descriptor (UNICORN ROULETTE) so clients can easily identify charges on their billing statements.
Each project or consultation engagement includes:
Regular progress updates via email, client portal, or collaborative platforms.
Screenshots, time-tracking logs, and milestone-based delivery reports.
A final service summary upon project completion, including all completed deliverables.
This documentation serves as verifiable proof of work performed, helping minimize the risk of payment disputes.
To proactively reduce the likelihood of disputes:
We maintain open communication throughout the service period.
Clients are encouraged to raise concerns promptly so they can be resolved in real time.
Every engagement includes confirmation of service completion and client acknowledgment.
If you have any concerns regarding our services, please contact us at contact@unicornroulette.com, and our team will respond within 24 to 48 hours.
Refund requests are reviewed on a case-by-case basis and are generally considered under the following conditions:
If no work has been performed, a full refund may be issued.
If work has been partially completed, a pro-rata refund may be provided based on the portion of services not delivered.
No refunds will be issued once services have been completed and acknowledged by the client.
Our refund policy is designed to be fair to both parties and aligns with the terms outlined in our client agreements.
If a payment dispute is filed through Stripe or any other payment platform:
We respond promptly with all relevant documentation, including agreements, invoices, communication records, and proof of service delivery.
We work directly with the payment processor to resolve the matter efficiently.
We contact the client directly to seek an amicable resolution whenever possible.
We continuously monitor dispute trends and client feedback to improve our services. Our priority is to maintain a secure and trustworthy environment for all our clients.
If you have any questions or would like to report an issue, please contact us at contact@unicornroulette.com.
